Privacy Policy

Introduction

Welcome to PPL UMS (The App) developed by Scube Technologies Ltd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our iOS application.

Information We Collect

Personal Information

When you register for and use PPL UMS, we collect the following information:

• Name: Your full name for account identification
• Email Address: Used for account authentication, communication, and password recovery
• Phone Number: Contact information for account verification and support
• Password: Encrypted credentials for secure account access
• Company Name: Your organization's name
• Company Address: Your organization's physical address

Usage Data

We collect information about how you use the App, including:

• Login Activity: Date and time of login sessions
• Utility Data: Electricity consumption, water usage, steam usage, and other utility metrics
• Cost Calculations: Energy cost data and consumption patterns
• Analytics Data: Usage patterns, feature interactions, and app performance metrics

Downloaded Content

When you use the download feature in PPL UMS:

• Downloaded Reports: We generate and allow you to download utility monitoring reports, charts, and analytics
• Local Storage: Downloaded files are stored locally on your device and in your Photos library (with your permission)
• Download History: We may track which reports you download for improving user experience
• File Access: The app requires permission to save files to your device storage and photo library

Automatically Collected Information

• Device information (iOS version, device model)
• IP address
• App usage statistics
• Crash reports and diagnostic data

How We Use Your Information

Primary Functions

• Account Management: Create and manage your user account
• Authentication: Verify your identity when you log in
• Utility Tracking: Calculate and display electricity, water, steam, and other utility costs
• Analytics & Reporting: Generate graphs, charts, and tables showing your consumption patterns
• Real-time Monitoring: Provide runtime energy cost and consumption data
• Cost Analysis: Calculate and analyze utility expenses
• Report Generation: Create downloadable reports, documents, and analytics for your records
• File Management: Save downloaded reports to your device and photo library for easy access and sharing

Communication

• Send important account notifications
• Provide customer support
• Share updates about the App
• Send password reset emails
• Notify you about available report downloads

Service Improvement

• Analyze app usage to improve features
• Optimize performance and user experience
• Develop new functionalities
• Enhance report generation and download capabilities

Permissions We Request

Photo Library Access

We request access to your photo library to:

• Save downloaded reports and documents for easy backup and sharing
• Allow you to select and attach images or documents from your library
• Export utility reports in image or PDF format to your Photos

You control this permission: You can grant or deny photo library access in your device Settings at any time. Denying access will not affect other app functionality, but you won't be able to save reports to Photos.

Document and File Access

We request access to your device storage to:

• Save monitoring reports, charts, and analytics documents
• Allow you to open and view downloaded files
• Enable file sharing with other apps

Data Storage and Security

Security Measures

We implement industry-standard security measures to protect your information:

• Password Encryption: All passwords are encrypted using secure hashing algorithms
• Secure Storage: Email addresses and passwords are stored securely on encrypted servers
• SSL/TLS Encryption: All data transmission between the app and servers uses secure protocols
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Security Audits: Periodic reviews of our security practices
• Local File Protection: Downloaded files on your device are protected by iOS security features

Data Retention

• Account information is retained while your account is active
• You may request account deletion at any time
• Utility data and analytics are retained to provide historical tracking and reports
• Backup data is maintained for disaster recovery purposes
• Downloaded files remain on your device until you manually delete them
• Download history may be retained for service improvement

Your Rights and Choices

Access and Control

• View Your Data: Access your personal information through your account settings
• Update Information: Modify your name, email, phone number, company details, and address
• Delete Account: Request permanent deletion of your account and associated data
• Export Data: Request a copy of your data in a portable format
• Manage Downloads: Delete downloaded files from your device at any time
• Control Permissions: Manage photo library and file access permissions in iOS Settings

Privacy Preferences

• Email Preferences: Opt-out of non-essential communications
• Data Sharing: Control how your data is used for analytics (where applicable)
• Download History: Request deletion of your download history

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in:

• Cloud hosting and storage
• Analytics services
• Customer support tools
• Report generation and file processing services

These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Prevent fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with continued privacy protection.

Children's Privacy

PPL UMS is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable international data protection standards.

Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy in the App
• Sending an email notification to your registered email address
• Displaying an in-app notification

Your continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.

Your Consent

By using PPL UMS, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

Additional Information

Bangladesh Compliance

This Privacy Policy and our data practices comply with the applicable laws and regulations of Bangladesh, including the Digital Security Act, 2018 and other relevant data protection provisions.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to request deletion.

European Users (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to access, correct, and delete your personal data.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you within 72 hours of discovering the breach and provide information about the incident and steps we are taking to address it.